Customer Service Advisor (English Speaker) – Farfetch, Porto

Job Description

Job at a glance

Company	Farfetch
Location	Porto, Portugal
Employment type	Not specified
Salary	Not disclosed by employer
Minimum education	Not specified by employer
Experience	At least 1 year of customer service experience, preferably in fashion and/or e-commerce
Working days	Not specified
Working hours	Availability for late shifts; hybrid work
Number of openings	Not specified
Medical benefits	Not specified
Travel facility	Not specified
Accommodation	Not specified
Food / meals	Not specified
Allowances	Not specified
Visa / work permit	Work-permit rules not stated by employer. Visa sponsorship: Not confirmed. Confirm your eligibility with the employer before applying.
Language	Excellent written and spoken English
Closing date	Not specified
Source	Farfetch career page (Lever)

Job overview

Farfetch is hiring an English-speaking Customer Service Advisor in Porto. The advisor is the first point of contact for customers by email, phone and chat, in a hybrid set-up with late shifts.

Key responsibilities

• Be first point of contact via email, phone and chat
• Advise customers on products and services
• Own case resolution following company processes
• Handle demanding customers professionally
• Advocate for customers with internal teams
• Support team members and own personal development

Required skills and requirements

• At least 1 year of customer service experience
• Excellent written and spoken English
• Good IT skills incl. customer service tools and Windows packages
• Multitasking, attention to detail, critical thinking
• Availability for late shifts

Benefits (as listed by the employer)

• Training opportunities
• Flexible benefits program

How to apply

Use the “Apply now” button on this page to apply. You need a GetProJob candidate account with an active plan. GetProJob never asks candidates for any fee, and no employer should either. A simple CV or a list of your education, work history and contact details is usually enough to start.

This page is summarised from the employer’s own vacancy listing; details not stated by the employer are shown as “Not specified”. GetProJob is not the employer and does not guarantee any job, visa or selection.