Customer Service Executive (1-year agency contract)

Job Description

Job at a glance

Company	Singtel Group (Group Enterprise)
Location	Singapore
Employment type	One-year agency contract
Salary	No pay stated in the employer posting
Minimum education	Diploma in any discipline
Experience	At least 1 year in a customer service environment
Working days	Not specified by employer
Working hours	Not specified by employer
Openings	Not specified by employer
Medical benefits	Health and wellness benefits (no detail)
Travel facility	Not specified by employer
Allowances	Not specified by employer
Visa sponsorship / work permit	Not specified by employer. The employer page says Singtel requires all prospective employees to be fully vaccinated.
Language	Fluent spoken and written English
Closing date	Not specified by employer
Job reference	Singtel Group job 940499610
Source	Singtel Group careers – official employer posting

Job overview

Singtel Group has an open Customer Service Executive vacancy on a one-year agency contract in Singapore. The employer page was posted on 7 October 2026. A diploma and at least one year of customer service experience are required.

Key responsibilities

• Process new mobile applications, SIM activations and line transfers
• Handle billing queries and adjustments
• Answer product questions
• Record actions in the internal system
• Meet service level targets for ticket resolution

Required skills and requirements

• Good customer service and communication skills
• Handles difficult calls and emails professionally
• Takes initiative
• Familiar with MS Office
• Fluent spoken and written English

Benefits (as listed by the employer)

• Hybrid work arrangements
• Ongoing training
• Internal mobility

How to apply

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